Privacy Policy

This policy applies to this website, coastalsurfacerestoration.com, and to the quote request form on it. It does not cover work performed on your property, which is governed by the estimate and any service agreement we send separately.

The only information we ask you for is what you send through the quote form:

• Your name
• Your email address
• Your phone number
• The property address for the job
• The type of service you are asking about
• Your description of the project
• Any photos or files you choose to include

We also collect a small amount of information automatically when you visit the site: the pages you view, the site or search that sent you here, the device and browser you used, and a general location based on your IP address. We use this to understand how the site is being found and used, not to identify individual visitors.

To keep the quote form from being abused by automated bots, our server briefly stores your IP address to enforce a submission rate limit. This is discarded shortly after.

The information you send through the quote form is used to:

• Respond to your request with a quote or follow-up questions
• Schedule and perform the work if you decide to move forward
• Follow up afterward about warranty, related services, or maintenance

The analytics information is used to understand which pages people find helpful and where we can improve the site. It is not tied back to your name or contact information.

We do not sell your information, and we do not share it with advertisers or data brokers. We do share it with a small number of service providers who help us run the site and reply to you:

• Resend delivers the quote form submissions to us as email. Their privacy policy is at resend.com/legal/privacy-policy.
• Vercel hosts this website and provides basic, cookieless traffic analytics. Their policy is at vercel.com/legal/privacy-policy.
• Google Analytics gives us aggregate reporting on how the site is used. Google's policy is at policies.google.com/privacy.

We may also share information if we are legally required to, for example in response to a court order, or if it is necessary to protect the rights or safety of the business or another person.

Google Analytics uses cookies to help us count unique visits. Vercel Analytics is cookieless. We do not use advertising or retargeting cookies. You can block analytics cookies in your browser settings or install a browser extension that does the same. Doing so will not affect your ability to use the site or request a quote.

Quote requests are kept in our email as long as they are useful for following up or supporting your job. Analytics data is retained according to the default settings of the analytics providers listed above. You can ask us to delete your information at any time using the contact details below, and we will do so unless we are required to keep it for legal or accounting reasons.

You can:

• Ask what information we have about you
• Ask us to correct anything that is wrong
• Ask us to delete your information
• Ask us to stop contacting you

Email us or call the number at the bottom of the page and we will take care of it.

This site is for people looking to hire a surface restoration service and is not directed at children under 13. We do not knowingly collect information from children. If you believe a child has sent us information, contact us and we will delete it.

We take reasonable steps to protect the information you send us. The site is served over HTTPS, submissions are transmitted encrypted, and access to our email account is protected by two-factor authentication. No system is perfect, and we cannot promise absolute security, but we treat your details with the care we would want for our own.

If we change how we handle your information in a meaningful way, we will update this page and change the "last updated" date at the top. Small edits for clarity will not trigger a new date.

For anything on this page, or to make a request about your information:

• Email: quotes@coastalsurfacerestoration.com
• Phone: 854-222-7790
• Business: Coastal Surface Restoration LLC, Charleston, SC & Lowcountry